A wonder of a salesman

Since I often complain about bad customer service, it's only fair that I praise great customer service. A couple of days ago my husband and I encountered it in a Verizon store. We're still marveling.

    We had gone in to replace our current cell phones and to look into buying a device that would allow us to have broadband access anywhere. I was dreading the experience, frankly. Salespeople who deal with anything technological can quickly drive me nuts.

    But not a young man named Matt. For over an hour and a half, he answered our questions completely and accurately, using no techno-speak. We understood him every step of the way. He made recommendations that showed that he was--wonder of wonders--actually listening to us and paying attention to some rather complicated needs we have. No matter how many questions we asked, he showed not the teensiest bit of impatience. His attention didn't wander. He was ours, all ours, until the deal was done.

    We actually left the store thrilled. We got everything we wanted and more, at a price that was a wonderful surprise, and all pieces and parts are working great. We especially love our portable wireless device called "Mi-Fi."

    Whoever hired Matt made a very good decision. It is so nice to deal with someone who is so good at his job. 

Comments

[Samantha Prust]

You should tell his boss that!

[Sandy Young]

Absolutely do what Samantha said! How refreshing . . . wish I could share your post with all stores in Santa Fe!!